ART 1 Definitions
The online platform https://nellyflowersbox.com belongs to
Nellyflowersbox, e-mail: contact@nellyflowersbox.com, phone: +32491170576, Strada Mănăstirii 21 (com.Vad) sat Vad, Vad, Vad, Cluj ROMANIA and will be hereinafter referred to as PLATFORM
Any natural or legal person who accesses the PLATFORM with the purpose of visiting it, to buy products or to become a PARTNER (definition of the term PARTNER in Paragraph no 3 ARTnr 1) is called USER.
The major natural person or legal entity that becomes a PARTNER can sell goods and services through the PLATFORM.
ART 2 Acceptance of terms and conditions
These terms and conditions constitute the legal agreement between you and PLATFORM. The purchase of products and services, opening a USER or PARTNER account can only be realized by unequivocal acceptance of the Terms and Conditions.
ART 3 Privacy and personal data security policy
In accordance with Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the information provided by the USER will be used by the PLATFORM exclusively for the stated purpose of the website. Thus, the data in the order form will be used only to send order confirmations, promotions, periodical newsletters (only to the extent that the USER agrees to receive this kind of information) and for the delivery of orders, etc.
The USER is not obliged to provide personal data, but refusal to do so makes it impossible to process the order and deliver the products.
In accordance with Law no. 677/2001, the USER has the right of access, the right to intervene on the data, the right not to be subject to an individual decision and the right to appeal to the courts. The USER also has the right to object to the processing of personal data and to request deletion of data from the database. In order to exercise these rights, the USER may address a written, dated and signed request to the PLATFORM.
PLATFORM undertakes not to make public or sell databases containing information relating to the personal data of its customers. If the use of your data for campaign purposes is at issue, your explicit consent will be requested.
PLATFORM does not send unsolicited messages to its USERS. Any periodic message sent contains our identification data and a valid unsubscribe procedure.
For local data protection issues, you can contact the local authority represented by:
National Data Protection Authority
Address: B-dul Magheru 28-30, Sector 1, BUCUREȘTI
Website: http://www.dataprotection.ro .
ART 4 General rights and obligations
The USER has the right to open a user account in order to purchase goods and services through the PLATFORM provided that the USER is an adult. The data required to open an account will be username, e-mail address and delivery details
Delivery details contain: Name , Surname, telephone number and delivery address for products.
The USER can purchase products and services through the PLATFORM without registration; the advantage of registration is that the delivery details will be entered only once.
Products displayed on the PLATFORM do not belong to the PLATFORM, but to the registered PARTNERS. PLATFORM assumes no liability whatsoever with regard to the origin of the goods offered for sale, the authenticity of the items and the commercial mark-up charged by the PARTNERS.
PLATFORM will do its utmost to ensure the most efficient dialog between USERS and PARTNERS, but will not in any way take any position in the event of a legal dispute between them.
Orders are placed through the PLATFORM; if the USER wishes to order products and services directly from PARTNERS by accessing their available contact information, the PLATFORM does not oppose or prohibit this.
The entire content of this site belongs to the legal entity Nellyflowersbox Taking information and publishing them in the online space without written consent is prohibited and violates copyright and Terms and Conditions of Use of the PLATFORM.
In order to become a PARTNER, send a request by e-mail specifying the status of natural or legal person, the category or categories in which the goods or services offered fall. After analyzing the partnership request, the USER will receive or not an offer of collaboration.
VAT
Prices displayed in this online shop include 21% VAT. VAT stands for “value added tax” and is applied throughout the European Union.
Delivery time
For products in stock is maximum 72 hours.
Wrong prices
Although we constantly check to ensure that all prices displayed are correct, errors can sometimes occur. If we identify an error in the prices of products ordered, we will notify you as soon as possible and offer you the opportunity to reconfigure your order at the corrected price or cancel it.
DELIVERY
Delivery time
For products in stock is 2-3 working days.
Mode of delivery
Delivery is by courier.
Fraud
In order to access and use certain sections of the website it may be necessary to create a personal account. You hereby declare that you assume full responsibility for any and all activities carried out through the account that you open on the website and, accordingly, you are advised to ensure the security of your account password or other access data. In the event that the security of your account is compromised, you should immediately notify the Site Administrator. Nellyflowersbox (https://nellyflowersbox.com) is not responsible for any damage caused to you or any third party in any way through the unauthorized use of your account.
Applicable law
By using the Nellyflowersbox website (https://nellyflowersbox.com), the user agrees that the Romanian laws will govern the Terms and Conditions of Use and any dispute of any kind that may arise between users and the administrators of Nellyflowersbox (nellyflowersbox.com) or its associates/partners/affiliates.
In case of any disputes, an attempt will first be made to resolve them amicably, and if an amicable resolution is not possible, the dispute will be settled in court, in accordance with the Romanian laws in force.
Returns
Dissatisfied with the product purchased from nellyflowersbox.com?
You can exchange it or request a refund. Nellyflowersbox undertakes to exchange/return the value of products if the following conditions are met:
The return/exchange must be made within 14 days of receipt;
Products look immaculate and show no signs of wear or damage;
Packaging must be original and kept intact;
Payment of transportation is borne by the customer.
Call +32491170576 or contact us by email at contact@nellyflowersbox.com and announce your wish to return/exchange a product. You will receive an order number and return address.
If the product you ordered does not meet your expectations (for whatever reason), Nellyflowersbox offers you the possibility to return it and refund the value of the product to your bank account. The refund is made within 14 days of receipt of the returned product.
If you want to replace the product, you can place a new order on the site that you will pay separately by the payment method of your choice.
Important: The product must be returned in the condition in which it was received by the customer, with the original packaging and all original accessories in order to benefit from the return rights.
Extended privacy policy
Nellyflowersbox.com undertakes not to pass on the personal data of website users to third parties and to use them solely for the purposes of establishing contact with its customers and informing them about aspects related to the functioning of the website and its offers.
The Company will retain personal data and use it for the purposes of informing users about the status of their account on nellyflowersbox.com, the progress and status of orders, and for evaluating the products and services offered.
Nellyflowersbox undertakes to maintain the confidentiality of the personal data provided by you through the website www.nellyflowersbox.com by filling in the registration and order forms, as provided for by the provisions of Law 677/2001 with subsequent amendments on the protection of personal data.
Nellyflowersbox assumes no responsibility for loss of information due to errors or possible security problems of the server that hosts the site, or unauthorized actions of third parties.
For information and support, you can contact us using the contact form.
Limitation of liability
We shall not be liable for: any kind of damage (direct, indirect, incidental or otherwise) arising out of the use or inability to use the information presented on the site and any kind of errors or omissions in the content which may lead to any kind of loss. Information may be reproduced in hard copy for personal use only. The information may not be reproduced, distributed or transmitted to another person or incorporated in any way into another document or material without the prior written permission of its authors.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comment forms, as well as the visitor’s IP address and user agent string in the browser to help us detect spam.
An anonymized string (also called a hash), created from your email addresses, may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile photo is visible to the public next to your comment.
Media
If uploading images to the website, you should avoid uploading images that have embedded location data (EXIF GPS). Visitors to the website can download and extract all location data from the images on the website.
Contact forms
Cookies
If you leave a comment on our website, you can opt to have your name, email address and website saved in cookies. These are for your convenience, so you don’t have to fill them in again when you leave another comment. These cookies will be valid for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, we’ll also set some cookies to save your login information and your display options. Authentication cookies are kept for two days, and screen display options cookies are kept for one year. If you select “Remember me”, your login cookies will be kept for two weeks. If you log out of your account, your authentication cookies will be deleted.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data and simply indicates the ID of the article you have just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly the same as if visitors were viewing another website.
These websites may collect data about you, use cookies, embed additional tracking from third parties, and track your interaction with embedded content, including tracking your interaction with embedded content if you have an account and are logged into that website.
Analytics
We use Google Analytics for website visitor statistics. These statistics are anonymous, but may contain some identifying data. Full details at Google Analytics
Who we share your data with
Only with services that the website needs to operate. Shared data is anonymized, used for statistics only. Otherwise, we do not store or share your personal data, such as email, name, address, phone.
How long we keep your data
If you leave a comment, the comment and its metadata are kept indefinitely. This way we can automatically recognize and approve all subsequent comments instead of keeping them in a queue for moderation.
For users (if any) who register on our website, we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (but cannot change their username). Website administrators can also view and edit this information.
What rights you have over your data
If you have an account or have left comments on this website, you can ask to receive an export file with the personal data we hold about you, including all the data you have provided to us. You can also ask us to delete any personal data we hold about you. This does not include any data we are required to retain for administrative, legal or security purposes.
Where we send your data
Your personal data is only used for order processing purposes.
Visitors’ comments may be checked through an automated spam detection service.
Your contact information
They will not be shared.
Further information
How we protect your data
We use state-of-the-art technology to protect your data.
What procedures we have in place for data breaches
Breaches will be visibly reported.
From which third parties we receive data
None.
What decisions we make and/or profiles we automatically create with user data
We do not.
Disclosure requirements for a government controlled business
PLATFORM reserves the right to change the TERMS AND CONDITIONS of use of this site at any time.